Democratizing Chatbot Development: RISE RAGs
RISE has developed an internal platform for building secure, domain-specific chatbots using retrieval-augmented generation, enabling non-technical employees to create AI assistants within established security frameworks.
As conversational AI becomes a key interface for knowledge, we have developed an internal platform for building secure, domain-specific chatbots using retrieval-augmented generation (RAG).
The Platform
The system enables non-technical RISE employees to upload documents, customize the tone and level of expertise, and create assistants for specific use cases, all within RISE established digital environment. This approach ensures that information remains securely contained within the organization’s dedicated data ecosystem, maintaining a balance between accessibility and robust information security.
Early Applications
Early applications include:
- Onboarding support
- Document retrieval
- Project knowledge management
Key Insight
A key insight from development is the critical role of document structure and metadata in retrieval quality, which demonstrates that human expertise in curation remains vital.
Impact
The platform lowers the threshold for using generative AI responsibly in large organizations, helping teams test, learn, and innovate safely.
